FAQs - For Hospitals and NHS Trusts
Please select one of the following topics:
Access
What information does a purchaser need to be able to supply in order to set up an account?
- HTTP Referrer URL(s)
- Institution name
- Institution logo URL (note that we cannot upload your logo and can only reference one already appearing online)
- OpenURL Server information (if applicable)
Is access controlled by a password or it is automatic?
Access is controlled by an HTTP referrer link placed on secure intranet which allows off site access as long as the secure intranet is accessible remotely.
Can the RMMO be accessed remotely by staff?
Account set up allows IP addresses or HTTP Referrer URL(s) to be declared. The link to RMMO should be placed on declared pages so clicking on them will let users into RMMO without the need for further authentication. As long as these IP addresses or URLs are accessible remotely (and secure) staff will be able to remotely access those pages, click on RMMO link and they will be taken to RMMO remotely.
Does the RMMO work on all web browsers just like any other website?
We produce standards compliant and accessible websites. A balance between technologies in current use, older technologies and future developments must be made to achieve this compliance.
Our target platform is Online Explorer 7 running on Windows XP or Vista. We also fully support:
Mozilla Firefox 2.0, Windows XP
Online Explorer 6, Windows XP
Safari 2.x, Macintosh
Opera browser 9, Windows XP
Are there a maximum number of concurrent users allowed?
We do not impose a limit on the number of users who can access the site at one time.
Will the RMMO be Athens compliant?
RMMO is compliant and Athens authentication is available.
Is the site accessibility compliant?
The RMMO is accessible and usable by a wide community. It works and displays satisfactorily on all major and common browsers within our target market. To this end, the site is fully compliant with levels 1 and 2 of the W3C accessibility guidelines (http://www.w3.org/TR/WCAG10/), and the site design is also informed by section 508 of the Rehabilitation Act (USA) and other relevant accessibility laws.
What types of site access are available?
For Trusts, Royal Marsden Manual Online supports two authentication methods Athens Identification and Referrer URL (sometimes also called HTTP Referrer). All access methods are equally valid and there is no benefit of having one over another. We offer these access methods to ensure that we always have at least one suitable option for any Trust wishing to purchase Royal Marsden Manual Online.
Athens User Access
To set up the Athens User access you (the person responsible for your Trust’s web-services) will have to provide us with the institutional Athens ID or IDs for each of your Trusts.. To log-in, members of your Trust will have to first navigate to the Royal Marsden Manual Online (www.rmmonline.co.uk) and then complete the Athens authentication box on the right hand side of the screen. Also refer to http://www.athensams.net/libraries/faq.aspx for more Athens FAQ’s
Referring URL Access
To set up the Referring URL access you (the person responsible for your Trust’s web-services) will have to provide us with an address of a web page from a secure web site where access information is given only to the members of your Trust (an intranet page for example). You will need to place a link to the Royal Marsden Manual Online (www.rmmonline.co.uk ) on that page. To log-in, members of your Department or Faculty will have to first navigate to that secure web page and then click on the link to Royal Marsden Manual Online (www.rmmonline.co.uk ). At that point Royal Marsden Manual Online will recognise that the user is coming from a referring web address or referring URL and the user will be let into the site. Users will not need to remember any Royal Marsden Manual Online usernames and passwords in order to get into the site but every time they access Royal Marsden Manual Online they will first have to navigate to the link on the referring (secure) web page.
By giving Wiley Blackwell the web address of your secure web page you will not be compromising your Department or Faculty’s security settings. Wiley-Blackwell will not be able to access your Department or Faculty’s secure network and will not communicate the URL of that web page to any third parties.
(example: http://www.intranet.trust.uk/index.htm)
What should you do if you still can not access the RMMO site or have technical difficulties which your web administrator or our FAQ’s have not satisfactorily answered?
Refer to this link which will answer more questions and allow you to raise a call with our support team.
Why is my Athens ID not recognised?
Your Trust needs to hold a subscription. Please confirm this with your web services manager. If you have a subscription and still have trouble accessing Royal Marsden Manual Online via the Athens ID link on http://www.rmmonline.co.uk then contact Athens at in the first instance at http://www.athensams.net/libraries/faq.aspx. If your problem is still unresolved then refer to this link which will allow you to raise a call with our Wiley-Blackwell support team.
Licences and Pricing
How are Trusts licensed and priced?
The RMMO is available to Hospitals and Primary Care Trusts within the UK and Ireland only. Three-year or annual price licences are available. Prices are based on the number of beds in your Hospital Trust or the number of clinicians (non-ancillary staff) in your Primary Care Trust. If your organisation combines both a Hospital and primary care clinics, you will need to provide both the number of beds within the hospitals AND the number of clinicians within primary care.
Can we purchase a licence on behalf of consortia of Trusts?
Regional licences are available based on the combined pricing (number of beds in a Hospital Trust and/or the number of clinical staff (non-ancillary staff) in a Primary Care Trust) for each of the member Trusts. For more information or for a consortia price quote, please contact: Michael Davis on telephone 01865 476062 for Scotland, Wales and Northern countries of England, or Julian Wilson on telephone: 01243 843186 for Ireland (north and south), London and Southern England.
What is your policy on printing and copying procedures?
The terms of the licence prevent you from printing and distributing multiple copies of the any Manual content. However, printing of content is permissible for one-off personal use. Please see the licence for further details.
When new editions are published, can we get an upgrade at a reduced price?
There are no updates. Future editions will publish every three years to ensure clinical procedures are as up-to-date as possible.
I want to pay for the RMMO and buy 35 copies of the book at discount. Can I do this all together and pay from just one invoice?
It is not possible to generate a single invoice for combined purchases of books and the online edition. However a higher discount on book purchase is available to purchasers of the online edition, for orders of over 30 copies.
Functionality and Content
When the annual licence ends will all our policy guidelines remain in place when we renew?
Yes, up until a new edition is published in July 2011. The site has been developed so that you can export any content that you have included the RMMO and upload it to the next edition. The content of the RMMO will change significantly every 3 years so we would recommend you review your comments and procedures according to your Trust’s policy.
When the three year licence ends and a new edition is published all our policy guidelines remain in place when we subscribe to the new edition?
You can export any content that you have included the RMMO and upload it to the next edition. The content of the RMMO will change significantly every 3 years so we would recommend you review your comments and procedures according to your Trust’s policy.
Is the management of procedures simple or will the need to administrator receive training?
The management of procedures is designed to be user-friendly for the administrator. If you need a little extra assistance, use the quick and simple online help tutorials and demonstrations which are available within the RMMO.
Has an impact assessment or Equality Impact Assessment been performed on the 7th edition?
Yes. However, we would always recommend that you complete your own assessment in accordance with your Trust’s policy.
What system does the Royal Marsden Trust use for Impact Assessment?
The Royal Marsden Trust uses this Equality Impact Assessment Form to manage the assessment process.
Can Trusts track their own usage?
Trusts can track their own usage of the resource.
Contacts
Who should be the point of contact with our Trust with Wiley-Blackwell regarding set up and central administration and management of the guidelines, i.e. updating and auditing of local policies?
Your nominated administrator can set up and audit your own policies without any input from Wiley-Blackwell. There are online tutorials to help get you started. However, if you do have any questions please contact Cs-journals@wiley.com
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